Return Policy

Return & Refund Policy

pkkicks sneakers provides a QC (Quality Control) chart before shipment, and we do our best to provide you with a 100% satisfactory shopping experience. Customers are required to confirm the QC photos before shipment and click "OK". By doing so, the customer acknowledges satisfaction with the shoes. Therefore, after receiving the shoes, we will not accept after-sales requests if the customer claims the product is flawed or defective based on issues already shown in the QC photos, or due to personal subjective emotions.

Return Process
If you need to apply for a return or refund, please contact our customer service to inform us of the reason for the return, and provide relevant videos and photos to obtain the return delivery address.

About Refunds
pkkicks sneakers accepts refunds in the following situations:

  1. 1.The package was seized by customs during transportation (We can reship a pair of shoes or provide a full refund).

  2. 2.The style and size of the shoes received are different from the shoes you ordered or confirmed via QC.

  3. 3.The products received have serious quality problems (e.g., open glue, severe un-stitching, etc.).

pkkicks sneakers does not accept refunds for the following reasons:

  1. 1.Ordering the wrong shoes or wrong size due to personal reasons.

  2. 2.The address filled in by the customer when placing the order is incorrect, resulting in the goods not being received. (Rescheduling can be arranged, but no refunds will be accepted.)
  3. 3.Failure to assist customs in signing for packages or paying duties (For example, in countries like Mexico and Peru, there are customs duties that require the customer's assistance with customs clearance and payment).

  4. 4.Failure to sign for the package in a timely manner, or refusal to sign for it.

5.The delivery status shows that the package has been successfully delivered.

Returns & Exchanges for Personal Reasons

We accept returns and exchanges for personal reasons, such as:

1.Not liking the shoes.

2.Ordering the wrong size.

However, the following conditions must be met:

3.Shipping Costs: The customer is responsible for the return shipping costs. Any shipping costs incurred by pkkicks sneakers will be deducted from the refund.

4.Product Condition: Customers need to return the product intact. You must ensure that the product has not been worn and that the package is not detained by customs during the return journey. If we do not receive the package, or if the product is damaged upon receipt, we cannot process the exchange or return.

 Warm Reminder:
pkkicks sneakers is headquartered in China. Return shipping is expensive, and the return process can take a long time. Please try to avoid returns and exchanges whenever possible to ensure a smooth and pleasant shopping experience for both parties.

If you have any questions, please contact us at any time.

Whatsapp:+1 816 553 6506